AIMAD AATOR

Hospitality

Al Wukayr, QA.

About

Highly accomplished hospitality and aviation customer service professional with 6+ years of progressive experience in premium guest and passenger services. Proven expertise in VIP guest handling, service recovery, and cross-cultural communication, consistently optimizing service workflows and maintaining brand standards in high-volume, five-star environments. Adept at driving customer satisfaction, evidenced by achieving 95-98% satisfaction scores and reducing waiting times by 25%.

Work

MASKAR HYPER MARKET

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Customer Service Executive – Front Office Operations

Doha, Doha, Qatar

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Summary

Currently serves as the primary point of contact for front-office operations, resolving inquiries and optimizing visitor flow to enhance customer satisfaction.

Highlights

Managed front-office operations, effectively resolving 20-40 daily inquiries and consistently achieving 95-98% customer satisfaction ratings.

ROSEWOOD JEDDAH HOTEL

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Luxury Guest Services & VIP Relations Executive

Jeddah, Makkah, Saudi Arabia

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Summary

Led complex VIP guest relations at a five-star hotel, coordinating cross-departmental teams to ensure seamless service delivery and high guest satisfaction.

Highlights

Resolved complex VIP guest requests through proactive cross-departmental coordination, achieving 98% guest satisfaction scores within a luxury hospitality setting.

Managed comprehensive guest profiles, requests, and escalations using Opera PMS, which contributed to a 15% improvement in overall guest feedback ratings.

MAJED ALFUTAIM COMPANY - VOX CINEMA

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Service Operations Coordinator

Jeddah, Makkah, Saudi Arabia

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Summary

Coordinated service operations and streamlined workflows for a major cinema, significantly boosting order accuracy and guest satisfaction during high-volume events.

Highlights

Streamlined order processing workflows in close coordination with kitchen and service teams, increasing order delivery accuracy by 20-25% and significantly boosting guest satisfaction during high-volume events.

SWISSPORT COMPANY - AL MASIRA AIRPORT AGADIR

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Passenger Services Agent – Airport Operations (Training Program)

Agadir, Souss-Massa, Morocco

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Summary

Facilitated seamless passenger check-in and boarding processes for 300-500 passengers per shift, contributing to high on-time flight departures.

Highlights

Facilitated seamless passenger check-in and boarding processes for 300-500 passengers per shift, collaborating with airline representatives to achieve 95-100% on-time flight departures.

Education

MAHIR Academy

Casablanca, Casablanca-Settat, Morocco
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Diploma Hospitality Management Grade:

MAHIR ACADEMY

Casablanca, Casablanca-Settat, Morocco
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Diploma (Technical Level) Management Grade:

Ibn Zohr University

Agadir, Souss-Massa, Morocco
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Bachelor's Studies (Not Completed) Economics & Management

Languages

English

Arabic

Fluent

French

Proficient

Certificates

Customer Service

MAJID ALFUTAIM COMPANY

Tourism and Hospitality

IHSAM INSTITUTE

Ground Handling & Airport Operations Training

SWISSPORT Company

Skills

Technology & Systems

Amadeus, Opera PMS, POS Systems.

Customer Service & Relations

Luxury & VIP Guest Relations, Customer Experience Strategy, Service Recovery, Conflict Resolution, Brand Representation, Cross-cultural Communication.

Operations Management

Passenger & Airport Services, Service Workflow Optimization, Operational Efficiency, Multitasking, High-Pressure Environments, Front-Office Operations, Order Processing.